Privacy
Last updated: 9 September 2026
Someday House (“Someday House”, “we”, “us” or “our”) values and respects the privacy of the people we deal with.We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws and regulations.This Privacy Policy explains how we collect, hold, use and disclose personal information, how we protect that information, and the choices available to you regarding your personal information.
What is personal information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.This may include information that identifies you directly, such as your name and contact details, or information that could reasonably identify you when combined with other information.
What personal information do we collect?
The personal information we collect depends on the nature of your dealings with Someday House and the information you choose to provide.This may include:your name;mailing or property address;email address;telephone number;profession, business or agency details;details about a property you own, manage, represent or are preparing for sale;details relating to the sale or marketing of a property;information relating to property staging, styling or creative services you enquire about or engage us to provide;correspondence and communications with us; andother information reasonably required for us to provide our services.You are not required to provide us with personal information. Where practical, you may interact with us anonymously or using a pseudonym. However, if you choose not to provide information we reasonably require, we may be unable to provide certain services or respond fully to your enquiry.
Sensitive information
We generally do not need to collect sensitive information in order to provide our services.If we do need to collect sensitive information, we will only do so with your consent or where collection is otherwise permitted or required by law, and we will take appropriate measures to protect that information.
How do we collect personal information?
We may collect personal information directly from you when you:contact or communicate with us by phone, email or other messaging services;interact with us in person;visit or interact with our website or social media channels;request a quote, consultation or service;engage Someday House to provide property staging, styling or creative services;subscribe to our mailing list or marketing communications;participate in a survey, promotion, competition or event;interact with us as a real estate agent, property professional, supplier or business partner; orapply for employment or contractor opportunities with us.
Collecting personal information from third parties
We may also collect personal information from third parties or publicly available sources where reasonably necessary for our business activities.These sources may include:real estate agents and agencies;property owners, vendors or representatives;property listing websites and publicly available property information;property data and real estate platforms;referral partners;suppliers and contractors; andother publicly available sources.We may use this information to respond to enquiries, prepare property staging or presentation recommendations, provide our services, communicate with property owners and professionals, and better understand the properties and clients we work with.
How do we use personal information?
We may use personal information for purposes connected with our business and services, including to:respond to enquiries and provide requested information;prepare quotes, proposals and recommendations;provide property staging, styling, creative and related services;manage bookings, installations, collections and other service requirements;communicate with clients, agents, suppliers and contractors;personalise and improve our services and customer experience;manage our internal administrative and business operations;process and maintain business records;conduct research and analyse the performance of our business, website and marketing;communicate news, services, offers or opportunities that may be relevant to you; andcomply with our legal and regulatory obligations.
Disclosure of personal information to third parties
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.This may include:employees and contractors engaged by Someday House;furniture removalists, installers, tradespeople and other service providers;photographers, videographers and creative suppliers where relevant to services you have requested;technology, website, software and cloud service providers;marketing, communications and advertising providers;payment and finance service providers where applicable;professional advisers such as accountants, insurers and legal advisers; andgovernment authorities, regulators or other parties where disclosure is required or authorised by law.We do not sell your personal information.
Overseas disclosure
Some of the third-party platforms and service providers we use may be based outside Australia or may store or process information using servers located overseas.This may include cloud software, website hosting, analytics, email marketing, social media and advertising platforms.Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled appropriately and in accordance with applicable Australian privacy requirements.
How do we protect personal information?
Someday House takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.These measures may include:physical security measures for our premises and records;restricting access to information to people who reasonably require it to perform their role;appropriate password and account security;technological security measures for our systems and devices; andusing reputable third-party technology and service providers.While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
Online activity and cookies
Our website may use cookies and similar technologies.Cookies are small data files stored on your device that help websites recognise your browser or device and understand how visitors use the website.We may use cookies to:improve website functionality and user experience;understand website traffic and visitor behaviour;measure the effectiveness of our marketing;remember preferences; andsupport advertising and remarketing activities.You can change your browser settings to restrict or disable cookies. Doing so may affect the functionality or experience of our website.
Website analytics
We may use website analytics services, including Google Analytics or similar services, to understand how people interact with our website.These services may collect information such as pages visited, time spent on the website, general location information, device type, browser type and how visitors reached our website.We use this information to understand website performance and improve our services, marketing and digital experience.
Direct marketing
Where permitted by law, we may use your personal information to communicate with you about Someday House services, offers, news, events or other information we believe may be relevant to you.Communications may be sent by email, SMS, telephone, mail or other electronic channels in accordance with applicable laws, including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications from us at any time by: using the unsubscribe function included in an electronic marketing communication; orcontacting us at hello@somedayhouse.com.au.
We may also use information collected through our website to measure advertising effectiveness, personalise website experiences, and deliver targeted or retargeted advertising through third-party platforms.
Retention of personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate our business, or to meet legal, accounting or record-keeping requirements.When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
Accessing or correcting your personal information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.Requests can be made by contacting us at:hello@somedayhouse.com.au
We may need to verify your identity before providing access to or changing personal information.
Links to third-party websites
Our website and communications may contain links to websites operated by third parties.Someday House is not responsible for the privacy practices, policies or content of third-party websites or services.When you access a third-party website, that organisation may collect information from you in accordance with its own privacy practices. We encourage you to review the privacy policy of any third-party service you use.
Privacy enquiries and complaints
If you have a question, concern or complaint about how Someday House has collected, used, disclosed or managed your personal information, please contact us.We may request proof of identity and additional information where necessary to properly investigate or respond to your request.We will endeavour to acknowledge and respond to privacy enquiries or complaints within a reasonable timeframe.If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.The current version will be published on our website with the date it was last updated.
How to contact us
If you have any questions or concerns regarding this Privacy Policy or the way Someday House handles your personal information, please contact us:
Someday House
Property Staging + Creative
Email: hello@somedayhouse.com.au
Post:
Someday House
2/25 Fishermans Road
Kuluin QLD 4558
Australia